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The head of the customer team of the largest heat and hot water provider in Lithuania, AB Vilniaus šilumos nettki, is changing. This position will be taken by Rūta Jasiulonienė, who has international management experience in SEB bank branches in Lithuania and Latvia.
At the end of December, Rūta Jasiulonienė replaced Lauryna Jakubauskas, who had held the position of customer team manager since 2019. This year, the company achieved a record customer satisfaction rating of 77 points (using the Global Customer Satisfaction Index methodology), which represents a high benchmark for the quality of customer service.
“We are a customer-focused company and therefore attach great importance to the quality and service of the services provided to our customers.” I believe that Rūta’s accumulated experience in one of the strongest banks in Scandinavia will significantly contribute to improving the customer experience and implementing innovative customer service tools “will contribute,” says Gerimantas Bakanas, head of Vilnius heating networks.
R. Jasiulonienė has more than 20 years of management experience. Over the last 10 years, she has been responsible for setting up bank branches in Vilnius and Riga and ensuring the delivery of business processes.
“The customer service standards of Vilnius Heat Networks are extremely high, the organization follows the principle of “customer at the center” and it shows – a record-breaking rating of 77 points is only possible through the effective combination of high competence and management efforts. The company has an ambitious long-term strategy, so I am excited to join this energy team. I believe that the experience I bring will help improve customer service tools and service quality,” says Rūta Jasiulonienė, the new head of the VŠT customer team.
Vilnius Heat Networks is the largest provider of heat and hot water in Lithuania, serving more than 220,000 people. Customers. in 2023 The company began building the most powerful absorption heat pump in the Baltics, announced plans to produce green hydrogen and started the process of acquiring heat sector companies in Klaipėda. Vilnius’ heating networks aim to share best practices in designing processes to improve customer experience and create a heating ecosystem in the country.
in 2022 According to the group financial report, the company’s sales amounted to 276.6 million euros. EUR, net profit 12.4 million. EUR. VŠT’s long-term strategy promises to generate heat by 100 percent renewable energy sources by 2030, completely eliminating fossil fuels in heat production.
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