'This Should Not Be Possible': Developer Calls for Steam Refund Policy to Change, After Fans Complete Bitesize Game in Under 2 Hours, Leave Great Reviews
An indie game developer is petitioning for Steam policy changes after players exploited a refund loophole by completing short games in under two hours.
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The brief
A developer is seeking revisions to Steam’s refund policy. The request follows instances where players have successfully completed games in under two hours, allowing them to qualify for a full refund while leaving positive reviews.
Coverage from IGN, Kotaku, Mein-MMO, and IGN Nordic reports that the current refund system is being utilized as a loophole. Reports indicate the developer has experienced 55,000 refunds as a result of this practice.
Future developments depend on whether Steam adjusts its criteria for refund eligibility. It remains to be seen if other developers will seek similar policy shifts for short-form titles.
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Quick answers
Why is the developer calling for policy changes?
The developer cites a loophole where players finish games in under two hours and receive refunds while still providing positive feedback.
How many refunds has the developer reported?
The developer has reported 55,000 refunds.
What is the specific issue with the current Steam policy?
The policy allows refunds for games played for less than two hours, which users are applying to short, high-quality games.
Coverage (4)
- Paddle Paddle Paddle IGN Nordic · 4h ago
- Indie Dev Says Game Refunded 55,000 Times Via Steam Loophole Kotaku · 4h ago
- Players love a co-op hit on Steam, but a loophole is causing the developer to miss out on a fortune Mein-MMO · 4h ago
- 'This Should Not Be Possible': Developer Calls for Steam Refund Policy to Change, After Fans Complete Bitesize Game in Under 2 Hours, Leave Great Reviews IGN · 4h ago broke it first
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