help – the consumer magazine
Great demand for free help for consumers +++ AK: Advance payment for flight tickets & Co. without a legal basis +++ V-Power, MaxxMotion & Co: When premium fuel pays off +++ Tips for a healthy full bath
January 29, 2022, 11:40 am
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Great demand for free help for consumers
The new mobile phone is broken, a trip is cancelled, the insurance company does not want to pay or the district heating bill is higher than usual – in all of these cases consumers can get help from consumer arbitration Austria. The service is free, even if experts are called in for tricky cases. The demand for arbitration procedures is constantly increasing.
AK: Advance payment for flight tickets & Co. without legal basis
Many a consumer is still waiting for reimbursement of flight and hotel costs. Services paid for in advance and in full. The General Civil Code (ABGB) does not actually provide for any advance payment for services rendered later, argues the Styrian Chamber of Labor (AK). According to the AK, advance payment may only be requested if it has been “agreed” with the consumer beforehand. However, there can be no question of an agreement if the customer has no choice.
V-Power, MaxxMotion & Co: when premium fuel pays off
In addition to normal petrol and diesel, most gas stations also offer more expensive premium fuels. According to the mineral oil companies, they should bring more power, less consumption and a longer engine life. Is the expensive refueling really worth it?
Tips for a healthy full bath
Not only the cold, but also the ongoing Covid crisis can drive up the stress level. A hot full bath can provide relaxation. If you follow a few tips, you can do something good for your health in the warm water. The German Stiftung Warentest has compiled useful tips for a healthy bath
Moderator: Matthias Däuble
help – iTunes
Articles from the last programs, consumer news, the latest test results, tips, contact addresses, consumer links, etc. can be found at help.ORF.at