Apple has made a multi-million dollar settlement for an iPhone user after an authorized service center leaked her photos and videos to Facebook.
The British newspaper, “The Telegraph”, was the first to report this case, when it talked about a woman (whose name was not mentioned) who sent her iPhone for repair at a maintenance center approved by the company called “Pegatron Technology Service”, in January 2016, but was later surprised by publishing pictures And explicit videos of her on her Facebook account.
The newspaper did not mention the name “Apple” at the time, but merely indicated that there was a lawsuit in California, according to “Al-Hurra Channel”.
Details of the case were not revealed until recently, when lawyers in an unrelated new case involving Apple and “Pegatron” referred to the previous case in their legal files, saying that the named customer was “obviously Apple”, and the company then incurred millions of dollars. As compensation for what happened.
In turn, Apple confirmed to the Guardian newspaper what happened with the user, while her lawyer did not respond to a request for comment.
“We take the privacy and security of our customers’ data very seriously and have a number of protocols in place to ensure data is protected throughout the repair process,” a company spokesperson said.
“When we became aware of this egregious violation of our policies at one of our suppliers in 2016, we took immediate action and have since continued to strengthen our vendor protocols,” he added.
This is not the first incident in which a technician has been accused of stealing and publishing photos from an Apple customer.
In 2013, a female user sued Best Buy, a technology maintenance company, after posting pictures of her from a computer she had brought for repair online.