Schiphol boss Benschop still expects queues in the summer, but agreement with unions does help

Travelers at Schiphol will also have to take into account crowds and longer queues this summer. Schiphol CEO Dick Benschop and FNV director Joost van Doesburg have made this clear to the House of Representatives. But the general agreement concluded today between Schiphol and the unions will improve the situation, they think.

Benschop and Van Doesburg were invited by the House for an interview. Benschop, in particular, had to come to the fore, because as CEO he is held responsible for the chaos at the airport in recent weeks. Long lines, flights that had to be cancelled, caused by a huge shortage of staff. In particular, there are too few baggage handlers and security guards.

Upon arrival, Benschop was able to report the agreement to the MPs. “The staff shortages will not disappear like snow in the sun,” he said. “But the agreement is an important first step.” Ultimately, Benschop wants passengers at Schiphol to have “a predictable and enjoyable experience”.

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