Profeco alert for system failure in Toyota cars

The prophet in conjunction with the car company Toyota Mexicocalls for a review of the vehicles of the users who acquired the model Toyota PRIUS 2022. The call for inspection is motivated by the detection of a error affecting the hybrid control system (ECU) vehicle. It is estimated that there are 686 units that need repair.

The fault causes the data related to the position of the car’s transmission to not be detected correctly, which directly turns off the hybrid control system, producing losses in engine power while the user drives.

If this is the case, the consumer can go to any Toyota dealer and the fault will be corrected with a hybrid control system upgrade. The service is provided free of charge, and composes the programming by repairing the problems of monitoring the position of the car’s transmission.

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Toyota Motor Sales de Mexico, S. de RL de CV He assured that so far he does not have any report of an accident or incident caused as a result of this failure. The reparations campaign began in December of last year and is valid indefinitely.

Toyota Mexico invited consumers who changed the ownership of the vehicle in question, to provide the data of the new owner so that they can be informed of the situation. For this purpose, if you have any questions or if you directly detect the error in your vehicle, you can contact the company through the following means.

  • Official Web site: (
  • Customer service number Toyota Mexico: (01 800 786 9682).
  • Email: ([email protected]).
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For its part, Profeco announced that it will monitor compliance with the company’s responsibility with users. For complaints, reports and assistance or advice you can communicate with the attorney through these contacts.

  • Consumer Phone: (55) 5568 8722 available in CDMX and Metropolitan Zone; in the case of the interior of the Republic they will assist you by calling the number 800 468 8722.

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