The Portuguese solution for LUGGit luggage crossed the border and arrived in Austria this Tuesday. THE startup which allows any tourist, through a mobile application, to ask a driver to collect, take care of and deliver their suitcases started to work in the city of Vienna. It is the third city where the company is operating, after entering Lisbon and Porto in 2019.
After more than a year of suffering from the problems of the pandemic in the tourist market, LUGGit has doubled (+115%) the number of customers month after month since May. While the market was suffering from covid-19, the 10-person team from startup de Aveiro developed the technology and has now started international expansion.
“This step is solely and exclusively due to the quality of our team. With all the external constraints inherent to any tourism business in recent times, we were able to develop a product and a strategy. From the beginning, our goal is to place LUGGit in the world and the fact that we start in Austria, allows us to face a reality quite different from the Portuguese one and with that, learn as much as possible”, highlights the co-founder and leader of LUGGit, Ricardo Figueiredo, quoted in a press release.
Currently, the platform works with more than 60 local accommodation management companies in Lisbon and Porto, in a total of 1500 apartments. The Portuguese platform creates personalized web pages for each of these companies, which are then accessible to tourists.
Entry into the international market had already been anticipated by LUGGit in an interview to Dinheiro Vivo published in January 2020. Before the pandemic, expansion abroad was anticipated “until the end of the first semester”, said Ricardo Figueiredo at the time.
In 2019, the company received a round of financing from Portugal Ventures – a public venture capital company.
How does it work?
Through a mobile application – which has the name of the company -, users can ask for their bags to be collected in a certain place and delivered at the time and place determined by the user. During this period of time, these are stored in one of the Portuguese company’s warehouses.
When the keepers (drivers) collect the bags, which are covered by insurance and are sealed, in the presence of the customer, with a buckle that contains a QR code that can be read in real time, something that “provides the entire operation with credibility”.