Can we, in 2021, be a “serious” business and not have a landline? This is the question that asked Michael Amar last week. The manager of IFeelGoods, a company based in the United States and in Paris, in the very chic 8th arrondissement, has not installed a telephone in its premises. “We probably have an assigned number, with the Internet box, but we never use it,” said this boss of a dozen employees.
At the beginning of last week, he wanted to publish an ad on the Pôle emploi site to recruit an employee. “I did the whole process online. Then I was contacted by an advisor who did not want to validate my ad, because I did not have a landline number. He told me that was the procedure, to avoid fraud. In 2021, it’s completely archaic! he enraged. There are many other ways to verify the identity of a caller! “
In the end, everything worked out for the distributor of gift cards for individuals and businesses. “After having strongly insisted, they validated my announcement”, continues the leader of the start-up, who immediately recounted his mishap on Twitter, generating many comments.
A way to fight cybercrime
The question has something to arouse interest. Like individuals, more and more small business leaders are abandoning the fixed telephone in favor of the mobile. What does Pôle emploi say about it? “The landline number is absolutely not mandatory for submitting a job offer,” says the public establishment straight away. But this must adapt to meet the imperatives of the fight against cybercrime.
“When a company wishes to publish an offer on our site, it must first create a recruiting account indicating its company name, its Siret number and a telephone number, landline or mobile of your choice”, explains Catherine Poux, director business services to the general management of Pôle emploi.
This registration must then be validated by a Pôle Emploi advisor. “When the latter calls back the interlocutor, he asks him for a landline number because it is a way of ensuring that the company exists and that the person who submitted the request is indeed part of it. ”Not a sine qua non, but a precaution therefore to guard against fraud. Once he has created his account, the employer can indeed enter into direct contact with job seekers. “A malicious person could use this means to recover identity cards via a tempting job offer, for example, advance Catherine Poux. It could also hack into a company’s data and damage its image. “
In the case of the Parisian entrepreneur, “there may have been a misunderstanding. But his recruiting account was certified the same day it was created as soon as we were able to reach him on his mobile, ”adds Catherine Poux. Moreover today, “a third of the accounts created on the site of Pôle Emploi have been validated with only the mention of a cell phone and after verification by an adviser”, specifies the organization. To deal with the increase in cybercrime, which particularly affects free sites, Pôle emploi has adapted its means of control by including interviews by videoconference, in particular.