Starting tomorrow, the branches of Oriental They will have changes in operating hours to handle visits, the bank announced today, Sunday.
Branches with autobanks will offer service from Monday to Friday until 1:00 pm, by appointment only and for services such as card replacement or looking for a provisional card.
Customers should wait in their cars until a bank officer gives them access to the branch.
No in-branch transactions will be allowed without an appointment. The lanes of the autobank will operate during regular hours.
On the other hand, branches without a car bank will only operate on Mondays, Wednesdays and Fridays from 9:00 am to 1:00 pm and customers must wait in their cars until a bank officer gives them access to the branch.
On Saturdays, the branches that offer service on Saturdays will open until 1:00 pm, by appointment only and for services such as card replacement or looking for a provisional card. For other types of transactions, customers must use the autobank.
“The client who needs to receive service inside the branch must make an appointment at their preferred branch through orientalbank.com/citas. Before the appointment date arrives, a branch representative will contact the customer to verify the need and assist them by phone so that the customer does not have to visit the branch. If the client’s situation cannot be resolved over the phone, the appointment will proceed, ”said Idalis Montalvo, Oriental’s vice president of Marketing and Public Relations.
Lastly, Montalvo stressed that in all branches, the temperature will continue to be taken for all customers who visit them for service. Also, it is important that you wear your masks at all times.