Lack of chips leads to error messages on Canon printers

The technology giant Canon currently supplies its printer cartridges without DRM chips. These “interim toners” trigger error messages on Canon printers, as “Golem” reports. Consumables such as cartridges for multifunction printers are also affected by the shortage of semiconductors. Due to the shortage, Canon therefore delivers the toners without these components. The disadvantage: The DRM chips are used to check the authenticity of the printer cartridge. According to Canon itself, however, this is not a problem.

Canon lists the affected devices on their website and provides instructions on how to bypass the error message. According to Canon, the use of these toners does not have a negative impact on print quality. This only affects the detection of the toner level. For this reason, the level indicator could drop from 100 to 0 percent without warning. In this case, according to Canon, the user should simply use a new toner.

UBS’s IT department is arguably less impressed with this problem. In the future, their office should become completely paperless. Here you can read how this decision came about.


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