«Clock is unusable»

For days now, users of Garmin sports watches have been unable to synchronize their data. A cyber attack is to blame. Not only athletes, but also pilots are affected. The manufacturer has shut down servers and sometimes factories.

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July 2020: The GPS device and fitness tracker manufacturer Garmin was paralyzed by a cyber attack.  Several of the company's servers and services were offline.  Among them apparently also parts of the factories and the call center.  According to media reports, the cause was so-called ransomware.

July 2020: The GPS device and fitness tracker manufacturer Garmin was paralyzed by a cyber attack. Several of the company’s servers and services were offline. Among them apparently also parts of the factories and the call center. According to media reports, the cause was so-called ransomware.

Adam Berry/Getty Images

The ransomware that Bleepingcomputer.com used was called Wastedlocker.  Ransomware encrypts all files on a system and then demands a ransom from the victims.  The Russian hacking gang Evil Corp is said to be behind Wastedlocker.

The ransomware that Bleepingcomputer.com used was called Wastedlocker. Ransomware encrypts all files on a system and then demands a ransom from the victims. The Russian hacking gang Evil Corp is said to be behind Wastedlocker.

REUTERS

Garmin has so far neither confirmed nor denied the incident.  According to Garmin, no user data are affected by the “system failure”.  Some services and servers have been partially available again since Monday, July 27th.  In the following pictures we show which cyber attacks have caused damage in the past.

Garmin has so far neither confirmed nor denied the incident. According to Garmin, no user data are affected by the “system failure”. Some services and servers have been partially available again since Monday, July 27th. In the following pictures we show which cyber attacks have caused damage in the past.

REUTERS

  • Hackers have apparently attacked the manufacturer Garmin.
  • Various services, servers and call centers are offline.
  • Users are annoyed that their sports watch is “unusable”.
  • Garmin has not yet officially confirmed the cyber attack.
  • But they are working to remedy the “system failure”.

What happened?

Garmin, manufacturer of GPS devices and sports watches, based in Schaffhausen, has had massive problems since last Wednesday. Several services of the Swiss-American company have been offline for days, the synchronization of user data does not work and the company website, the call center and apparently parts of the factories had to be shut down. According to the tech news portal Zdnet.com, a cyber attack with so-called ransomware is responsible for these failures.

What is ransomware?

As Bleepingcomputer.com reports, the ransomware named Wastedlocker is responsible for the Tohuwabohu at Garmin. Ransomware encrypts files and then demands a ransom from the victims. The Russian hacker group Evil Corp is said to be behind Wastedlocker. The hackers from Russia are said to have captured over $ 100 million from their victims’ bank accounts. The group has been active for over ten years, according to the FBI. The British National Crime Agency calls them the “most dangerous cybercriminals in the world”.

Who is affected?

Millions of Garmin fitness tracker users are currently unable to synchronize their activity data due to the limited functionality of the Garmin Connect platform. Other Garmin features and platforms are also affected, as a status website shows. Pilots are also affected by the hack. According to Zdnet.com, you cannot download a current database version for the aircraft navigation systems.

Has data been stolen?

As the manufacturer continues to write, there is no evidence that data – including fitness or payment data of users – is affected. Data that are currently recorded with fitness trackers are currently stored locally. According to the manufacturer, they will be synchronized at a later time.

How do users react?

Many users react annoyed to the failures. They therefore complain via Twitter that their watch is now worthless:

Users also criticize the way the company communicates:

Others take it with humor:

And for others there is a storm in a water glass:

How does Garmin react?

Garmin has so far neither confirmed nor denied the cyber attack. One only speaks of a failure. The company apologized via Twitter for the inconvenience caused by the failure. Work is ongoing to restore the systems and functionality of the services. Some services and servers have been partially available again since Monday, July 27th.

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