Cstore sold me a MacBook Pro with a dead battery and didn’t want to upgrade

Greetings. On February 27 of this year, against the backdrop of well-known events, I took a new MacBook Pro 16 i7 2019 in the Cstore store.

In May, I finally unpacked it and noticed that the laptop would not turn on. When the charger was connected, it turned on, but it turned out that the device did not work from the battery, but only from the mains.

In fact, when I opened the box, I received a faulty laptop. Moreover, it was released in December 2020.

As soon as it turned out that the computer was not functioning correctly, I tried to resolve the issue with Apple. For half an hour of various manipulations, the issue was not resolved. Therefore, I turned to Cstore in order to exchange for a similar laptop, but already in working order.

Employees at first refused to make an exchange, since more than 15 days (and in fact 3 months) have passed since the purchase. I wrote a claim asking for a quality check. The company’s lawyer said that by law they can only take for warranty repairs.

I clarified that I was sold an initially faulty device, and I can easily prove this. The 15-day law does not work in this situation.

As a result, they told me that they went to a meeting, the laptop was taken for a check for 20 days. As the seller told me, there have already been similar cases: if a computer is in a warehouse for a long time, its battery or controller dies.

It’s strange that they sold such a device to me at all. They probably must have a regulation that the laptop must lie in the N-time warehouse, and then the battery is deformed. That is, somehow this moment should be tracked so that such a product does not leave the buyer.

It turned out that there was no such regulation, and they sold me an actually non-working device, knowingly knowing this (or assuming it). I don’t know yet what decision to make. But if they refuse to replace me, I will try to seek the truth through the courts.

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Greetings. On February 27 of this year, against the backdrop of well-known events, I took a new MacBook Pro 16 i7 2019 in the Cstore store. In May, I finally unpacked it and noticed that the laptop would not turn on. When the charger was connected, it turned on, but it turned out that the device did not work from the battery, but only from the mains. In fact, upon opening the box…

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