To find out about letters received in advance, customers must select the Letter Announcement menu item in the GMX and web.de account settings. Your own postal address must now be entered here. To verify the address, users will then receive a letter with a confirmation code. This can be entered manually in the e-mail inbox – alternatively, the printed QR code can also simply be scanned with the smartphone to complete the registration.

GMX, web.de and Deutsche Post are planning another service for 2021: Users should then be able to view a digital copy of the content of the letters they have received via secure email, so that the content can also be read by smartphone or PC. Here, too, explicit consent from the consumer would be a prerequisite, and delivery should also be securely encrypted end-to-end.