Apple got into trouble with a woman after technicians repaired phones Seeing clips and personal photos of the woman and using them in an inappropriate manner
Apple paid an Oregon woman millions of dollars after technicians repaired phones Iphone Posting explicit videos of the woman online from a phone she had sent for repair, according to the guardian
Legal filings, first reported by The Telegraph, reveal that the unnamed woman sent her iPhone for repair on January 14, 2016, to an Apple-authorized repair technician called Pegatron, in California.
The documents said that technicians there posted very personal and private videos on the woman’s account on the social networking site Facebook, and other sites on Internet.
According to the documents, the videos were posted to appear as if the same woman had shared them on purpose, causing the woman severe psychological distress, after she found out when her friends viewed the videos and photos on the social networking site. Facebook.
This prompted the woman to sue Apple, eventually settling with the company in compensation for a sum of millions of dollars.
But Apple was not directly named in the lawsuit in an effort to keep the matter confidential.
The incident was only revealed when lawyers referred to the technician in a new, unrelated case involving Apple and Pegatron.
Apple confirmed the incident in a statement to the Guardian newspaper on Monday.
An Apple spokesperson said, “We take the privacy and security of our customers’ data very seriously and have a number of protocols in place to ensure data is protected throughout the repair process.”
“When we became aware of this egregious violation of our policies at one of our suppliers in 2016, we took immediate action and have since continued to strengthen our vendor protocols,” the spokesperson added.
Nor is this the first incident in which a technician has been accused of stealing and publishing photos from a client.
In 2013, a 27-year-old customer sued the retailer after distributing photos from a computer she had brought for repair online.