Can you imagine Neo from the Matrix sequel being your co-worker? But unlike you, he is loaded with an update of skills To be able to do your job, this is not just science fiction. The British company Blue Prism in the last 20 years has pushed digital workers to automate processes.
During the Covid-19 pandemic, the hiring of these digital workers increased by 40%, where its main differentiator is its scalability, flexibility and problem solving.
“The digital worker lives on our clients’ servers and the moment he is taught or trained to do a process, to perform a series of tasks, he executes it. The advantage is that it can help you in finance, business, human resources and any area of the company“, Explained Alejandro Arboleda, Vice President for Latin America of Blue Prism in an interview for Forbes Mexico.
For his part, Andrés Ignacio Franco Villegas, Blue Prism’s commercial director for Latin America, commented that digital workers can be applied to different areas and without the need for codes or recording, but through flow charts (objectives that are developed within the company’s technologies so that the digital worker interacts between technologies and humans).
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“We focus on three very important points: increase the income of companies, reduce their operating costs and increase their capacity to complaints both internal and external. If you talk to any manager or CEO worldwide, what you are looking for and we understand within the vision of companies is to improve in these three aspects ”.
Both executives of the technology company agreed that the Covid-19 pandemic was a challenging year but that it also showed the industries of Latin America that a series of changes must be increased in the way of doing business, operating and adopting technology.
“According to the analyzes we have, Latin America is three years behind in comparison with the evolution of what is Europe and the United States And this was quite an accelerator because (almost) everyone started working from home and being more optimal in their operations. Industries realized that having a digital workforce allowed them to automate processesArboleda added.
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Regarding the taboos around which digital workers will displace human talent, the experts reiterated that it is a myth since technology allows human talent to be more valued and intervene in the areas where your human capabilities cannot be replaced.
“By having greater transformation, income increases and the ability to serve clients needs greater human capital where it adds value and they become much more profitable because they increase their business throughput by several times, but you don’t need a human plant that is as big: this makes them more efficient, profit margins are higher and at the same time human talent is more valued ”added Franco Villegas.
Blue Prism digital workers have a high acceptance in the European Union and globally as The global company has 3,000 clients, of which 70% are large companies and the rest are medium-sized.
“It will give you the flexibility to adapt to market changes in a faster, more agile and efficient way. What we live with Covid-19 is a reality that will not disappear not only because more pandemics are going to arrive, but because change today is faster and constant. By having digital workers, companies will adapt faster to the world of the future“, Concluded Villegas.
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